Refund & Cancellation Policy
Last Updated: August 26, 2026
This Refund & Cancellation Policy ("Policy") explains the cancellation and refund terms applicable to services purchased from CareerXpresso ("CareerXpresso", "we", "us", or "our").
CareerXpresso provides personalized career services, including career consultations, resume/CV services, ATS optimization, job-search assistance, interview preparation, recruitment support, career research and related digital services.
By purchasing a CareerXpresso service, you acknowledge and agree to this Policy, together with our Terms & Conditions and Privacy Policy.
1. General Refund Principle
CareerXpresso aims to provide high-quality, personalized services.
Because many of our services involve time, research, analysis, customization, professional expertise and work performed specifically for an individual customer, refund eligibility may depend on whether the service has already commenced.
Where applicable law provides mandatory consumer rights that differ from this Policy, those legal rights will continue to apply.
2. Cancellation Before Service Begins
If you purchase a CareerXpresso service and request cancellation before work on the service has commenced, you may be eligible for a full or partial refund, depending on:
The type of service purchased
Whether any third-party costs have already been incurred
Whether preparation or administrative work has already begun
The specific cancellation terms presented at the time of purchase
Where no service-specific cancellation terms apply, CareerXpresso will generally consider requests for cancellation made before substantive work begins.
3. Cancellation After Work Has Started
Once personalized work has commenced, a full refund may not be available.
This may include services where CareerXpresso has already begun:
Reviewing your resume or CV
Conducting career analysis
Researching job opportunities
Performing ATS analysis
Preparing personalized documents
Conducting research specifically for your requirements
Preparing a consultation
Conducting a consultation
Identifying or researching employers
Preparing job-search recommendations
Performing recruitment or placement-related work
Creating customized career materials
Where appropriate, CareerXpresso may provide a partial refund based on the portion of work that has not yet been completed, at CareerXpresso's reasonable discretion and subject to applicable law.
4. Career Consultation Cancellation
For one-to-one consultations, users should request cancellation or rescheduling as early as possible.
Cancellation before the scheduled consultation
If a cancellation is requested sufficiently before the scheduled appointment and the service has not otherwise commenced, the customer may be eligible for a refund or rescheduling, subject to the service-specific booking terms.
Late cancellation
A cancellation made shortly before the scheduled consultation may result in a cancellation fee or loss of the consultation fee where reasonable and legally permitted.
No-show
If a customer does not attend a scheduled consultation without providing reasonable prior notice, the consultation may be treated as completed and the fee may be non-refundable.
Late arrival
If a customer arrives late, the consultation may still end at the originally scheduled time.
CareerXpresso is not required to extend the session because of customer lateness.
5. Rescheduling Consultations
Where permitted by the applicable service, customers may request to reschedule a consultation.
Rescheduling is subject to:
Availability
The applicable service terms
Reasonable advance notice
Any applicable rescheduling limits
CareerXpresso may limit repeated rescheduling requests to prevent misuse of the booking system.
6. Resume, CV and Cover Letter Services
Resume, CV and cover letter services involve personalized work.
Once CareerXpresso has begun reviewing, drafting, editing, restructuring or optimizing a customer's documents, the service may become non-refundable or only partially refundable, subject to applicable law.
Before purchasing, customers should ensure that they have provided the correct:
Resume/CV
Employment history
Education details
Skills
Certifications
Career objectives
Job preferences
Contact information
CareerXpresso is not responsible for delays or inaccuracies resulting from incomplete, inaccurate or outdated information supplied by the customer.
7. ATS Optimization Services
ATS optimization services involve analysis and customization of a customer's resume or professional documents.
Because this work is personalized, refunds may not be available once the analysis or optimization work has commenced.
An ATS optimization service does not guarantee:
A particular ATS score
Passing every applicant tracking system
An interview
Shortlisting
Employment
Any assessment or score provided is advisory.
8. Job Search Services
CareerXpresso may offer personalized job-search services involving research and identification of potentially relevant opportunities.
Because these services may require substantial research and customization, cancellation after research has commenced may not qualify for a full refund.
Where a package includes a defined number of job opportunities, reports, research outputs or deliverables, the refund amount may take into account the portion of the service already delivered.
CareerXpresso does not guarantee that:
A job will remain available
An employer will respond
A recruiter will respond
An application will be shortlisted
An interview will be offered
An employment offer will be made
9. Recruitment and Placement Services
Where CareerXpresso provides recruitment or placement assistance, fees and refund terms may differ depending on the specific service or agreement.
Placement-related services may involve work performed before an employer makes any hiring decision.
Unless expressly stated in writing, payment for recruitment or placement assistance does not constitute payment for a guaranteed job.
CareerXpresso does not guarantee employment, interviews, salary, employer selection, visa approval or any particular employment outcome.
Any service-specific placement agreement will take precedence over this Policy to the extent of any inconsistency.
10. Digital Products and Downloadable Materials
Where CareerXpresso sells downloadable or digitally delivered products, such as:
Resume templates
Career guides
E-books
Digital courses
Downloadable resources
Reports
Templates
Other digital materials
refund eligibility may be limited once the digital product has been delivered, downloaded or accessed, subject to applicable consumer protection laws.
Where applicable law provides a statutory right to cancel a digital purchase, that right will apply.
11. Courses, Workshops and Online Programs
For workshops, courses, webinars or structured online programs, the applicable cancellation and refund terms may be specified on the relevant product or registration page.
If no separate terms are provided:
Cancellation before the program begins may be eligible for a refund, subject to applicable conditions.
Cancellation after substantial access or participation may be non-refundable.
Downloaded or accessed digital materials may affect refund eligibility.
Failure to attend an event does not automatically create a right to a refund.
12. Subscription Services
If CareerXpresso offers subscription-based services:
Subscriptions may be cancelled before the next billing cycle.
Cancellation generally prevents future charges but does not automatically refund previous charges.
Fees for a current billing period may be non-refundable unless otherwise stated or required by law.
Promotional or discounted subscriptions may have separate cancellation terms.
The specific subscription terms displayed at the time of purchase will apply.
13. Service Not Yet Delivered
If CareerXpresso has accepted payment but has not started the relevant service, customers may contact us to request cancellation.
We will assess the request based on:
The service purchased
The work already performed
Any third-party costs
The applicable service terms
Applicable law
Where appropriate, an eligible refund will be issued using the original payment method.
14. Service Delays
CareerXpresso aims to deliver services within the estimated timeframe communicated at the time of purchase.
Occasionally, delivery may be delayed because of:
High demand
Customer delays in providing information
Missing documents
Scheduling difficulties
Third-party dependencies
Technical issues
Unforeseen operational circumstances
A reasonable delivery delay does not automatically create a right to a refund.
If CareerXpresso cannot reasonably deliver a purchased service, we may offer:
A revised delivery date
Rescheduling
An alternative service
A partial refund
A full refund
as appropriate to the circumstances and applicable law.
15. Customer-Provided Information
Customers are responsible for providing accurate and complete information.
CareerXpresso will not normally provide refunds where a customer:
Provides incorrect information
Provides incomplete information
Changes their career requirements after work has begun
Changes their target role after substantial work has been completed
Changes their preferred country or location after work has begun
Fails to provide requested information
Fails to respond within a reasonable period
Requests substantial additional work outside the purchased service
Additional work may be available for an additional fee.
16. Changes to Customer Requirements
CareerXpresso understands that career requirements can change.
However, where a customer substantially changes the original requirements after personalized work has commenced, CareerXpresso may treat the new request as a new service or charge an additional fee.
Examples include changing:
Target industry
Target profession
Target country
Seniority level
Career direction
Resume strategy
Job-search criteria
Any additional fee will be communicated before substantial additional work is undertaken where reasonably practicable.
17. Refunds for Unsatisfactory Services
If you believe a service has not been delivered substantially as described, please contact CareerXpresso before requesting a chargeback.
We encourage customers to first allow us a reasonable opportunity to:
Correct an error
Revise a deliverable
Address a legitimate service issue
Complete an outstanding component
Provide an appropriate remedy
Where a genuine service failure cannot reasonably be corrected, CareerXpresso may consider an appropriate partial or full refund.
18. Refund Exclusions
Subject to applicable law, refunds may not be available where:
The requested service has been substantially completed
The customer has received and accepted the deliverables
The customer fails to provide required information
The customer does not respond to reasonable requests
The customer misses appointments without appropriate notice
The customer changes requirements after substantial work has begun
The customer has already accessed or downloaded a non-refundable digital product
The customer uses or submits the delivered work
The customer simply changes their mind after personalized work has commenced
The requested career outcome is not achieved
Failure to obtain employment, an interview, a job offer or a particular salary is not by itself a basis for a refund.
19. Promotional Offers and Discounts
Promotional offers, discounts, coupons, introductory pricing and special packages may have additional terms.
Unless otherwise stated:
Promotional pricing cannot be combined with other offers.
Discounts do not create additional refund rights.
Refunds for discounted packages will generally be calculated based on the amount actually paid.
Promotional products may have specific cancellation conditions.
20. Third-Party Costs
CareerXpresso may use third-party services to provide certain services.
Where a third-party cost has been incurred specifically on behalf of the customer and cannot reasonably be recovered, that amount may be deducted from an otherwise eligible refund, where legally permitted.
Examples may include:
Payment processing fees
Third-party software
Platform fees
Booking fees
Other directly attributable third-party costs
Any such deduction will be handled transparently and in accordance with applicable law.
21. Payment Disputes and Chargebacks
If you believe a payment was made in error or that a service issue has not been resolved, please contact us first at:
Customers should not initiate an unjustified payment dispute or chargeback after receiving the purchased service.
Fraudulent or abusive chargeback activity may result in suspension or termination of CareerXpresso services, subject to applicable law.
Nothing in this section restricts your legal rights to dispute an unauthorized or improperly processed transaction.
22. How to Request a Refund or Cancellation
To request a cancellation or refund, email:
Please include:
Full name
Email address used for the purchase
Order or transaction reference, if available
Service purchased
Purchase date
Reason for the request
Relevant supporting information
We may request additional information to verify the purchase and assess eligibility.
23. Refund Review Process
Each refund request will be reviewed based on:
The service purchased
The applicable service-specific terms
Whether work has commenced
The amount of work completed
Deliverables already provided
Any third-party costs incurred
The circumstances of the request
Applicable consumer protection and other laws
CareerXpresso will communicate the outcome of the request after review.
24. Refund Processing
Where a refund is approved, CareerXpresso will generally process it through the original payment method where reasonably possible.
The time required for the funds to appear in your account may depend on:
Payment processor
Bank
Card issuer
Payment method
International transaction processing
CareerXpresso is not responsible for delays caused by banks or payment processors after the refund has been initiated.
25. Non-Refundable Does Not Mean No Legal Rights
Any statement in this Policy that a service is non-refundable is subject to applicable law.
Nothing in this Policy is intended to remove or restrict mandatory rights that consumers may have under applicable legislation.
If applicable law provides a greater right to cancel or obtain a refund than this Policy provides, the applicable law will prevail.
26. Exceptional Circumstances
CareerXpresso may consider refund requests involving exceptional circumstances on a case-by-case basis.
Examples may include:
Serious unforeseen circumstances
Significant technical problems attributable to CareerXpresso
Duplicate payments
Unauthorized transactions
Material failure to deliver the purchased service
Approval of an exceptional refund does not create an obligation to provide the same refund in another case.
27. Changes to This Policy
CareerXpresso may update this Refund & Cancellation Policy from time to time.
The updated version will be published on our website with a revised "Last Updated" date.
Changes will generally apply to purchases made after the updated Policy becomes effective, unless otherwise required by law.
28. Contact Us
For refund, cancellation or rescheduling requests:
CareerXpresso
Website: careerxpresso.com
Email: connect@careerxpresso.com
Please retain your purchase confirmation and transaction information when contacting us.
29. Acceptance
By purchasing or using a CareerXpresso service, you acknowledge that you have had an opportunity to review this Refund & Cancellation Policy and agree to the applicable terms, subject to your mandatory rights under applicable law.
CareerXpresso
Refund & Cancellation Policy
Last Updated: August 26, 2026